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Top 10 Signs You Need To Switch IT Service Providers

  1. Poor customer service – They don’t return your messages and take your business for granted.
  2. Learning on the job – Their technicians never seem to understand what’s causing your computer problems and spend hours online and on the phone trying to figure things out.
  3. Talking down to you – You’re made to feel foolish because you don’t understand the finer points of the OSI model, TCP/IP, and firewall rules.
  4. Impersonal – Instead of corresponding with a person, you’re required to submit a help desk ticket.
  5. Revolving technicians – You never know which person will be on site to solve your problem, and you have to explain the problem all over again when they do arrive.
  6. Remote support – They insist on fixing every problem remotely and do whatever they can to avoid coming to your office.
  7. Discovery of problems – You find yourself always having to tell them when problems happen, and often even what they need to do to fix the problem. Proactive management is a foreign concept to them.
  8. Unexpected charges – You’re constantly surprised by invoices for work you weren’t aware of and they’re vague when explaining the reasons for the work.
  9. No documentation – They refuse to provide documentation in the form of log in ids, passwords, system configurations, network schematics, etc.
  10. No user training – They insist on doing everything and never show you how to fix easily-solved problems yourself.

If any of these situations sound familiar to you, it’s time for you to make a change in your IT technology partner. Take steps now to end your frustration and start enjoying peace of mind.

Call us today for a free assessment: (949) 709-2233